Shipping policy

Thank you for shopping with TERTIA ANTOINETTE BEZUIDENHOUT. As a professional fashion apparel brand focusing on trendy and wearable garments, we adhere to rigorous order fulfillment and cross-border shipping standards. We aim to deliver every customer’s clothing purchase with precise order verification, anti-wrinkle and shockproof packaging, and reliable logistics arrangements, ensuring all apparel items arrive correctly, intact and in premium condition within reasonable delivery cycles.

1. Order Processing Guidelines

All confirmed apparel orders will undergo detailed item inspection, sorting and secure packaging within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. During peak promotional campaigns and high-order-volume seasons, standard processing schedules may be moderately prolonged. Our team will send proactive notification alerts to customers once notable shipping delays occur.

2. Shipping Fees and Delivery Estimation

Logistics fees for all fashion clothing orders are calculated based on package weight, product size and international shipping destinations. All final shipping expenses will be clearly displayed on the checkout page prior to payment submission, ensuring full pricing transparency for every shopper.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery timeframes are non-binding estimated values rather than guaranteed arrival deadlines. Actual parcel delivery progress may be affected by courier operational delays, customs inspection procedures, extreme weather conditions, global logistical bottlenecks and local holiday arrangements in destination regions.

3. Shipment Confirmation and Tracking Activation

Once your clothing order completes warehouse packaging and official dispatch, you will receive an automatic shipment confirmation email equipped with exclusive parcel tracking codes and professional logistics inquiry guidance.
Real-time tracking statuses and delivery update data will generally be activated and available for self-service checking within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability Clause

Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during checkout. TERTIA ANTOINETTE BEZUIDENHOUT assumes no legal liability for misdelivered, lost or returned parcels caused by erroneous or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the purchaser.

5. In-Transit Loss and Damage Handling Mechanism

If your apparel parcel goes missing during international transit, please contact our customer service team within 7 days of the expected delivery date to launch a formal logistics investigation. For orders delivered with stained, torn or deformed garments and damaged outer packaging due to transit extrusion and collision, please submit clear photographic proof of all defects within 48 hours of receipt. Our team will conduct comprehensive verification and deliver efficient after-sales solutions promptly.

6. Apparel Maintenance Liability Exemption

Every fashion clothing product is attached with professional fabric maintenance instructions tailored to different textile materials, covering scientific wearing, cleaning, drying and storage specifications. All apparel items must be maintained in strict accordance with official guidelines. TERTIA ANTOINETTE BEZUIDENHOUT disclaims all liability for garment fading, shrinkage, deformation and fabric damage caused by improper daily maintenance, unauthorized tailoring or personal misuse.

7. International Shipping and Customs Regulations

Cross-border transportation of clothing goods may involve destination-specific import duties, customs taxes and clearance fees formulated by local administrative authorities. All such supplementary charges are the exclusive responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Details

For any inquiries or professional consultations regarding this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official channels below:
Trade Name: TERTIA ANTOINETTE BEZUIDENHOUT
Phone Number: +64 22 709 2243
Email: contact@tertiafashionlab.shop
Physical Address: 205 South End Avenue, Raumanga, Northland, Whangārei 0110, New Zealand